EDUCATION

Bachelor in Business Administration with with minor in Accounting 2003-2007 – UNED Costa Rica
Web Design 2005-2008 – Lansing Community College

 

EXPERIENCE

Virtual Assistant – Finca Jicaro Galan SA Costa Rica 2024 – present

Operations

Human Resources

Payroll

Cultural Performer at Pura Vida Show 2024

AV Assistance Pura Vida Live Flamingo/Tamarindo Costa Rica 2023 – 2024

Set up AV cables, equipment, large portable screen

Video and audio coordination

Owner/Manager – Terrabosque Teak Wood Furniture 2022 – 2024

Sales

Marketing

Furniture Design

Project Management

Operations

Customer Support

Manager – Portable Mill Services 2021 – 2022

Projects

Operations

Schedules

Payroll

Customer service

Virtual Office Assistant – Napier’s Home Improvement  2019 – 2024

Completing assignments for client which include

Domain purchases

Business name registrations/reservations

Expiration date follow ups for several services/registrations

Preparing and completing applications forms/processes for permits and project bidding

Project follow up

Spanish translation/interpreting assistance in communicating with Spanish speaking employees

Senior Care Services to an elderly lady  2015 – 2019

Meal preparation

Personal hygiene assistance

Physical therapy assistance

Medication reminders

Light cleaning

Emotional Support

Sales Floor Team Member – Best Buy 2014 – 2015

Floor sales

Customer assistance providing knowledgeable product information and recommendations

Cultural Consultant and Assistant – Bilingual Cultural Immersion Pilot Program Maple Brook Schools Eaton Rapids 4th, and 5th grades 2009 – 2010

Assistance in all Bilingual Cultural Immersion sessions at the schools

Cultural presentations on different subjects related to latino culture

Taught dance choreography steps

Performed songs in Spanish taught and helped children sing along

Web Design Consultant – Lanza Websites/Lanza Webtech LLC – 2009 to present

Client consultation, sales, project and training meetings

Project management

Web design/development

Customer service

Business planning, document preparation and organization

Marketing

Web Design & Development – MC Squared Technology Group 2008 – 2009

Team design and development of websites for Lansing businesses and organizations such as Lansing Business Monthly, Lansing150.com,  MSVMA, Forsberg Realty and others.

Sales Group Specialist – Dart Container Corporation 2004 – 2008

Sales support

Order filing, entry

Translations of Sales Group documents (English-Spanish)

Order execution coordination with team members and other departments

Management Assistant – Aerojet Ground Handling 2001 to 2004

Office/clerical duties

Supervised flight and ramp operations

Back up assistance as counter, gate or baggage claim agent (Delta Airlines training)

Payroll 

Bilingual translations and interpreting (English-Spanish, Spanish-English)

Operations Manager – Hacienda Las Trancas 1994 – 2001

Plan, execute and supervise farm activities and agricultural projects including job assignments

Collect and organize farming operations related documents for filing and book keeping.

Payroll

 

ACTIVITIES

Community social outreach leader, organizer and provider. Leading religious/spiritual prayer meetings, prayers at funerals, emotional support, grief support, and relationship coaching and guidance to members of the community of Pilas de Canjel, Nandayure, Costa Rica 2022-2024 and on going.

Cultural Entertainer at Pura Vida show Flamingo/Tamarindo Costa Rica 2023-2024 playing guitar and singing.

Rescued and cared for several pitbul dogs with behavior and physical issues.

Volunteer server at Sun and Moon Beer festival Lansing 2009

Catechist for the Diocese of Lansing 2007-2009

 

SKILLS

Administrative & Office Management

Ethical handling of sensitive information

Confidentiality

Record maintenance

Phone manners

Data entry

Proofreading

Office administration

Typing

Organization skills

Attention to detail

Skilled multi-tasker

Memo writing

Email management

Administrative assistance

Report preparation

Data organizing and synthesis

General administration

Reservations

Employee hiring process/interviews

Digital & Web Services

SEO

UX

Web design

Web content writing AI human edited

Image design AI human edited

UI design

HTML, CSS, PHP, WordPress

AI & Technology

AI prompts, image generation, text generation and manual editing

Computer literacy

Spreadsheets

Keynote/PowerPoint

Word

Graphic Design & Creative Tools

Photoshop

Illustrator

Canva

Drawing

Painting

Sales & Customer Relations

Service Standards

Customer interaction

Product complaint handling

Customer satisfaction

Sales (Best Buy floor sales training)

Retail floor sales (Best Buy training)

Customer Service

Project Management & Leadership

Defining requirements

Management/Accounting

Project management

Project management empiric knowledge

Managing small teams

Interpersonal & Coaching

Active listening

Empathy

Patience

Life coaching

Emotional support

Grief support

Relationship coaching and guidance to members of the community

Communication & Presentation

Language skills (English- Spanish)

Presentations

Teaching skills

Performance & Artistic Expression

Social media (Note: Also digital, but included here for content creation/performance aspect)

Intermediate Guitar

Singing

Performing on stage

 

TRAINING

Best Buy Floor Retail Sales Training

Catechist Diocese of Lansing

Delta Airlines Counter Clerk training / Baggage / Ticketing / Boarding

 

COURSES

Generative AI Overview for Project Managers – PMI

https://www.credly.com/badges/2f8b9ce2-55e0-4cf8-806f-a479ec9c2ee4/linked_in?t=soqnp3

Fundamentals of Predictive Project Management – PMI

https://www.credly.com/badges/cfadf017-0e7b-48d7-bcb4-f0993f21e52c/linked_in?t=soqnrk

AI Fluency: Framework & Foundations course – Anthropic

https://cdn.sanity.io/images/4zrzovbb/website/29b75b144653ede7954f46dc475e2445bd337f4e-2400×1254.png